An Amicus Attorney by CARET Workstation won't open

If the Amicus Attorney by CARET workstation suddenly doesn't open, which previously had opened, this may be due to a recent Microsoft Office update.

Symptom: A select Amicus Attorney by CARET workstation won't open after entering credentials and selecting Login. 

If you wait an extended amount of time Amicus will eventually open.

1. On the problem workstation, open the Start menu and locate Amicus >  then select User Logs.
    
2. Open todays AmicusClientLog_mmm_dd_yyyy.log file with Notepad, and scroll to the bottom.
    

3. If you see a line that indicates Outlook detected, and that message repeats above many times per second, this confirmations the cause of the issue is corruption in that copy of MS Office.
   To correct the issue you will need to run a repair of MS Office. It is recommended to have your technician perform this.

     It isn't the Outlook application which is corrupt, as that will work correctly, but it is a component of the Microsoft Office suite that allows third party applications to connect to Outlook.                              

    

4. After repairing MS Office if the Amicus login still has the same issue, you will need to have your MS Office application reinstalled on that workstation.