INTRODUCTION:

There are times when you are using Outlook when you will notice that your email is not updating. In many cases this is because Outlook is configured to work offline. There is simply a button that allows you to toggle between working online and offline.

APPLIES TO:

Any user that is trying to use Outlook online but it is configured to be offline.

REQUIREMENTS:

You must have proper licensing for your Office suite.

PROCEDURE:

If you receive a message stating that Outlook is “Working Offline”, you should be able to quickly get it back online.

In Outlook, navigate to the SEND/RECEIVE tab.

Click the Work Offline button.

You should see that your Outlook is CONNECTED TO: MICROSOFT EXCHANGE in the lower bar of Outlook and the emails starting to get synced up.

You can also accomplish this by pressing Alt+F+K for older versions of Outlook and Alt+S+W for newer versions. This means, of course, that this is a common way users put their Outlook into Offline Mode accidentally.

If you do not see this, or if you do not even see the Work Offline button, contact APC Support to rebuild your Outlook profile.