Tags: Amicus Premium
How to address Running Offline issues
Running Offline can be easily resolved if the following checklist is followed
Restart the computer and login to Windows with the same account that Amicus Attorney was first installed on.
Open My Computer or This PC in File Explorer on the desktop and check if all Mapped Drives are connected.
If the drive connecting to the Amicus Attorney Small Firm Team Folder has Red X double click it to remove the X.
If the Mapped Drive for Amicus Attorney Small Firm Team does not appear. You will need to re-map the drive. Re-Mapping a drive is done by browsing the network to access the server folder that is Sharing the Amicus Attorney Small Firm Team Folder. Right-click the folder and select the option to Map a Drive. Drive letter can be any alphabet not in-use.
If the Team folder to map to does not exist on the server. Check with your local IT Administrator if the Amicus Attorney Team Folder has been shared out on the Server.
Once the drive is Mapped. You are ready to launch the Amicus Attorney Program and will automatically go Online.
If you are unable to go online prior to Upgrading from Small Firm to Premium your data entered offline will not be saved and\or experience data corruption.
We recommend you contact Amicus Attorney Professional Services or call Amicus Attorney Technical Support for further assistance.
( Some Additional Charges may Apply )
Common Errors When Going Online
Unable to go online.
Error: Record is in-use or locked by a Firm Member
Resolution: Log all users out of Amicus Attorney Program. From the Amicus
Administrator Window -select Database>Backup. to Ensure a backup is done. Then
select Users>Recovery Functions> Unlock All data. WARNING message will appear to
ensure all users have been logged out of the Program. Once the process is Complete a confirmation message will appear. You can now log
back into Amicus Attorney Program.
Error: Validation error has occurred-Please close all Programs. Restart the Computer and try again.
Resolution: Start Amicus Attorney with the control key held down until the Program says it's “ Regenerating…Fetching Phone Log List”.
If the same error occurs. Uninstall the Program and Re-install Amicus Attorney.
Prior to re-installing Amicus Attorney it is recommended to Scan the team database from the Amicus Administrator Computer on the Server.
Scan the database: From the Amicus Administrator select Database>Backup. Once the backup is completed. Select Database>Utilities> Scan database. Then proceed to install Amicus Attorney on the computer with the Validation Error.
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