For data not transferring in either direction (contacts and calendar)
Please make a backup of Amicus Attorney by CARET prior to performing these steps. Firm Settings – Maintenance – Utilities – Backup
Have the user exit Amicus Attorney by CARET
Access your Amicus Attorney by CARET server
Stop the Amicus Exchange service
In SQL Mgmt. Studio run a script to clear the session table for that user (see below for script)
Rename the current log file located in C:\Windows\Temp\AmicusLogs
Start the Amicus Exchange service
In the new exchange log you will see all the accounts successfully log in to their exchange mailbox
Data will start transferring for the impacted users from where the sync last left off.
New data takes 15 minutes from time of being entered to the time it syncs in the other direction.
The data will synchronize in chronological order from where it left off and new data will be the last to synchronize.
Clearing the Amicus Session Table for One User
In SQL Mgmt Studio select the Amicus Attorney by CARET database
Run the query select * from userprofile and note the Peopleid of the user.
Run the query delete from session where peopleid =(# from first query)