How to re-initialize your Email link (Exchange Link)
How to Re-set your email Exchange Link
Select the Office tab on the left
Select Preferences on the top left
Under Email under Links
Select step 5
Select the date you wish to re-initialize for.
You will notice that Amicus detects what the date of your last successful synchronization was. If your intention is to pull in new emails that are not synchronizing select the option on the right “Since the date of my last regular sync”. If your intention is to have Amicus auto-save older emails select a date from the Since option. Please note that this may duplicate some of your existing emails (which you can delete from within Amicus)
Check off all boxes
Select Send Sticky
Ask the Amicus Administrator to schedule your sync for you.