Cannot login to Amicus Anywhere
If you cannot log in to Amicus Anywhere there are a few things that could be happening
Your username and password are incorrect
Please make sure you are using the email set as primary in your user profile and the password you use to login to Amicus Attorney on your computer.
A user that is designated as an Administrator can verify your email by going to the Office Module and choosing User Management under Administration and double clicking your name in the user list. The email will be in the communications section as seen below.
You are not registered to use Amicus Anywhere
In the user list in user management there is a column for Amicus Anywhere, have your administatior make sure this option is checked.
Amicus has been moved to a new server
If Amicus was moved to a new server you must reset the server address to do this;
Go to the Office module and click Firm Settings under administation
In the maintenance section choose utilities
In the lower right of the Dialog box you will see an Option called Reset Server Address. Click on the Reset button to the right.
Your amicus administrator will receive an email with the next steps. Once those are complete you should have access again
You recently renewed your Maintenance contract
This does not update your Amicus anywhere access automatically. You need to request a license again to have it applied to your account. To do this
As an administrator go to the Office module and choose usermanagemnt under Administration
At the lower right of the list click on the request license button. This will generate an automatic email to the licensing department.
Once they receive it and reapply your license they will email you back.
Once again go in to the user management section and click on the apply license button in the lower right.
After these steps are taken you should have access to Amicus Anywhere again.