Follow the below steps to troubleshoot errors that occur when attempting to perform Fill Form on more than one Word form at once.

Two common error displayed during this process are similar to those below:

“BASE/1004 Message not Found: ARRAY:MAILMERGE”

"Error writing to data file:

R:\v23\Data01\LawTemp\Law_SP.csv

Make sure it's not being used by Word."

Index

• Close Stuck Word Processes
• Clear AbacusLaw by CARET Temporary Files
• Add Abacus Directory as a Trusted Location in Word
• Try a Default Form

Close Stuck Word Processes

1. Close all Word windows that are currently open.
   
   
2. Hold Ctrl+Shift+Esc on your keyboard to launch Task Manager (or right-click on your taskbar and click Task Manager).
   
   
3. Navigate to the Details tab (Windows 10 and 8) or Processes tab (Windows 7).
   
   
4. Click the Name column to sort the processes by name.
   
   
5. Check to ensure that there are no WINWORD.EXE processes running. If there are, highlight each, and click End task (or hit Delete on your keyboard).
   
   
   
   
6. Re-open AbacusLaw by CARET and try again.

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Clear AbacusLaw by CARET Temporary Files

1. Close AbacusLaw by CARET.
   
   
2. Hold Ctrl+Shift+Esc on your keyboard to launch Task Manager (or right-click on your taskbar and click Task Manager).
   
   
3. Navigate to the Details tab (Windows 10 and 8) or Processes tab (Windows 7).
   
   
4. Click the Name column to sort the processes by name.
   
   
5. Check to ensure that there are no lawwin.exe processes running. If there are, highlight each, and click End task (or hit Delete on your keyboard).
   
   
   
   
6. Navigate to your Abacus\v23\data01\LawTemp folder.
   
   
7. Delete all files in this folder with your user ID in the name (e.g., frm_AGL.adt, or Law_AGL.csv). If any file cannot be deleted because it is open, try restarting your workstation, then try again. Also ensure that your user ID is not logged in on any other workstations.
   
   
8. Re-open AbacusLaw by CARET and try again.

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Add Abacus Directory as a Trusted Location in Word

Sometimes Word will prevent a merge from completing because it does not “trust” AbacusLaw by CARET. An exception can be made in its settings to allow this.

1. Open Microsoft Word.
   
   
2. Select File > Options > Trust Center.
   
   
3. Click Trust Center Settings.
   
   
4. The Trust Center window opens.
   • Select Trusted Locations.
   • Check Allow Trust Locations on my network (not recommended).
   • Click Add new location…
     
     
     
     
5. The Microsoft Office Trusted Location window opens.
   • Click Browse… and find the root Abacus directory on your server.
   • Check Subfolders of this location are also trusted.
   • Click OK.
     
     
     
     
6.  Click OK.
   
   
7. Close all open Word windows and verify that no WINWORD.EXE processes are still running (see Close Stuck Word Processes).
   
   
8. Re-open AbacusLaw by CARET and try again.

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Try a Default Form

If the above steps did not work, try one of the sample Word forms provided with AbacusLaw by CARET to see if the issue also occurs on these forms. For example, you could try the Client Engagement Letter forms that appears under the General Forms category in the Abacus Forms Library.

If the issue does not occur with a default form, there may be an issue with the formatting on the form that you were trying before. Sometimes, simply resaving the form to a new file will resolve this issue, especially if the form was originally created on an earlier version of Microsoft Word.

1. Open the respective form in Word. You can do this within AbacusLaw by CARET by highlighting the form in your Forms Library, then clicking Design. Or, you can simply open the file directly in Word from the folder where it is saved.
   
   
2. Copy the full contents of the form. A quick way to do this is by holding Ctrl+A on your keyboard to highlight the full contents, then holding Ctrl+C to copy them.
   
   
3. Inside Word, select File > New. Click Blank Document.
   
   
4. Paste the contents into the new document.
   
   
5. Select File > Save and save the file with the name and location you desire. You can also overwrite the previous form file.
   
   
6. Re-add the file to your Abacus Forms Library using the Add button.
   
   
7. Re-try the merge on your Word form.

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