When trying to send and link an email Either Abacus Add-in or Outlook will throw this error message
Microsoft Exchange Account
When using a Microsoft Exchange account the email profile itself will need to be in cached exchange mode.
- Inside Microsoft Outlook. Go to File > Info. Then select Account Settings.
- Make sure the default email is selected if you have more than one. Then select Change.
- Check the box to enable Cached Exchange Mode. Also set the slider to the length of time you would like to cache.
The longer of a time you select to cache the larger your Outlook Profile will become. This will affect loading time and time for the Outlook Add-in to scan and update the emails your link to the Abacus Database. Therefor we recommend setting it to 3 months.
- After configuring the settings select the Next button and you will get this prompt reminding you to restart your Outlook for the changes to take affect.