How to deactivate an Amicus Cloud user while retaining their Amicus Hosted Exchange account
In some scenarios, Firm's that are moving to Amicus Hosted Exchange for their Email Service may have users that, while they require mailboxes, do not require Amicus Cloud access. Here is how to go about doing this so that your users can have all of the advantages as the rest of your firm and utilize an Amicus Hosted Exchange Account while not having Amicus Cloud access.
In Amicus Cloud, go to Options > User Management.
Click on the user you want to deactivate (from Amicus Cloud, but keeping their Amicus Hosted Exchange account intact.)
In the lower left click Deactivate User.
IMPORTANT: note the checkbox to Keep this user’s Amicus Hosted Exchange account. This MUST be checked to keep the Amicus Hosted Exchange account active, otherwise it will also be deactivated and deleted during this process.
You will be prompted with a notification stating that your subscription will be updated. Simply click Yes to Agree and proceed (trial users will be returned to the User Management window.)
To View License Status, please go to Options > Licensing.