How to deactivate an Amicus Cloud user while retaining their Amicus Hosted Exchange account

Introduction:

This article reviews how to deactivate a user and keep their mailbox active in Amicus Cloud.  

Applies To:

Customers using Amicus Cloud with Amicus Hosted Exchange. 

Requirements:

Only the Amicus Cloud Administrator can perform these steps. 

Procedure:

In some scenarios, Firms that are moving to Amicus Hosted Exchange for their Email Service may have users that, while they require mailboxes, do not require Amicus Cloud access. Here is how to go about doing this so that your users can have all the advantages as the rest of your firm and utilize an Amicus Hosted Exchange Account while not having Amicus Cloud access.

1. In Amicus Cloud, go to Options (gear icon) > User Management.

2. Click and Open on the user you want to deactivate (from Amicus Cloud, however, keeping their Amicus Hosted Exchange account intact). Click Deactivate user

3. IMPORTANT: note the checkbox to Keep this user’s Amicus Hosted Exchange account. This MUST NOT be checked to keep the Amicus Hosted Exchange account active, otherwise it will also be deactivated and deleted during this process.

4. You will be prompted with a notification stating that your subscription will be updated. Simply click Yes to Agree and proceed (trial users will be returned to the User Management window.)

To View License Status, please go to Options