INTRODUCTION:

 Abacus Private Cloud hosts over 6,000 applications. If an application needs to be updated in your APC environment there are several workflows to choose from to accomplish the update.

APPLIES TO:

APC Clients requiring an application update on the Abacus Private Cloud environment. 

REQUIREMENTS:

Users requesting updates must be technical or authorized contacts on the APC account.

PROCEDURE OPTIONS:

Self Service Update Program: 
This feature allows APC Clients, one user per firm, the ability to install application updates anytime without having to contact APC Support for assistance. In addition, the client will have the ability to reboot the VDI server(s) after a successful installation.  Learn how to Enroll in SSUP here. 

APC Scheduling Assistant:
This feature allows you to schedule a specific time during APC Supports normal business hours that you would like you a specific update accomplished. To schedule click here.

Submit a Request:
You can submit an APC Service Request to update a requested program. APC technicians will update the programs after normal business hours starting at 5PM server time. Scheduling times via this method is prohibited as the task will be accomplished in the order it is received. How to Submit a Ticket Using the Account Portal