The following information is only applicable to ResultsCRM versions 17.1 and earlier.
We recommend you do NOT delete/uninstall Results to upgrade.
1. Download the latest version of Results from the Customer Care web page.
Important: Make sure that you have a very recent backup of your Results data files.
2. Close Results if it is currently running and Run the installation file that you just downloaded.
If you are installing the Results program on a Server for use with Terminal Service or Remote Desktop, it is critical that you install Results from the Control Panel.
On Server 2003/2005 Navigate to Start => Control Panel => Add/Remove Programs to run Setup. On Server 2008/R2 or later navigate to Control Panel => Programs => Install Application on Terminal Server.
3. Verify the versions of Results that you are upgrading to and from before you proceed.
4. Click “Next”.
5. The following screen will ask you for the Setup Type.
Select “Program Files only” for workstations.
The Results installation program will NEVER overwrite or remove existing Results data files.
IMPORTANT: From the “Setup Type” screen, you should select “Program and Data Files” from the
Server or main/primary Workstation and Select “Program Files Only” from all the other
workstations. Note: If you do not have a Server (i.e. working from a Peer-to-peer network) and
you’re not sure which is your main/primary Workstation, you should select “Program and Data
Files” from all workstations.
When you’re installing “Program & Data Files”, the following screen will ask you where
you wish to install the Results Data files. By default, the Result Data files are stored on the R:\
drive (mapped drive for your Results Data files) your drive letter and full path to your Results
Data might be different. Please click on the “Browse” button and then navigate to where the
Results Data files are stored.
6. When you’re installing “Program Files Only”, you will be prompted for the location of
the INI file for the workstation, select R:\Results.INI (Note: Your Drive letter may vary, depending on your initial set up)
7. Click “Next” and then click “Install”. The installation process will start. Once the installation is complete, click “Finish”.
8. Once the installation is complete, run Results from the Server or the main/primary workstation.
If the Results release that you just installed requires a database update, to match the new
functionality, the following screen is displayed:
Important: You should click “Yes” on this screen and then click “Yes” again on the following screen, to make sure that the data structure update is applied correctly to your database file:
Watch the screen displaying the data update progress and make sure that no error messages are displayed. Once the Update process is completed, click OK to close the application
9. Run Results again to verify that you can access the Results Login screen. From the Login screen or after you Login into results, verify that you are running the latest version. The version number will be indicated in the top of the Results window and under the Help -> About menu option.
Warning: Failure to update your data files when updating may cause errors in Results. It is always recommended to update your server/primary workstation and all other workstations at the same time.
For Additional information, please contact Support@Results-Software.com.
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