Generally, this error will occur only for Single User offices running PowerPM. If it happens to a Multi-User office, then something must have happened to the database server and to go thru these steps the database server needs to be closed.
Note that the referenced utility, tdbadm.exe, can only be run on a 32-bit computer. If none are available, will have to make arrangements to get the database files to CLI for them to run on their 32-bit computer and send the files back.
1. If the path to the PMD directory is unknown, right click on the PowerPM icon, go to Properties and click on the Find Target button at the bottom. This should take you to the PMD folder.
2. Scroll and look for tdbadm.exe and double-click.
3. Data base: clida1 and enter
4. Username: SUPERUSER (note all caps) and enter
Password: SUPERPASS (note all caps) and enter
5. If successful should get a paragraph where the last line is asking to confirm reset, Y is the default, just press enter. (If you don’t get that info and it goes straight to the Error 36 then chances are not in the right PMD directory)
6. Will get a red box at the bottom that says, ‘TDE Error 36 – Invalid password’. Just press any key and will be back at the PMD folder. Should be able to get into PowerPM.
7. Strongly recommend running PMCHECK 3 to make sure database isn’t corrupt.