INTRODUCTION: 

Account passphrases are phrases or passwords chosen by the primary point of contact or portal manager. Passphrases provide additional security verification when your employees and users are contacting APC support. The support agent will ask all users what the correct passphrase is when they contact support. If the user is unable to produce the correct phrase, they will not be able to move forward on their request. 

Example:

Agent: Please state the passphrase? 

End-User: passphrase123 

Agent: That's correct, how may I help you? 

Where to view, change or create your account passphrase? 

1. Open your Account Portal 
2. Navigate to  My Account Page 
3. On "My Company" 
4. Select the Edit button on the right

Once open scroll to the Account Passphrase section. Here you can change our update/create your passphrase

5. Save any changes