How to Check Status, Review & Update a Existing Ticket using the Customer Account Portal

Reference the following guide for instructions on how to review/update your open tickets from the Customer Account Portal. 

Requirements

• Must be a User, Account User or Portal Manager on the account to view tickets. 

• Must have a valid e-mail address associated with your username.

Steps

1. Log-in to portal.abacusnext.com and navigate to the submit a request page.

2. From the Dashboard, Click "View List" under Support Ticket near the mid-left of the page.

3. You can view the details of any tickets you have with the option to sort them by Status using the right-hand side's dropdown menu.