The OfficeTools portal comes with two types of retention, the standard 30-day retention, and the optional 365-retention. Our 30-day retention allows documents to stay on the portal for 30 days after uploading them, they are then removed automatically from the portal website and must be re-uploaded to the portal for them to be accessible.
The other option for our portal retention is our 365 retention, which allows documents to stay up on the portal until a staff member or your clients remove them.
In order to avoid documents being removed ensure you are downloading your documents into OfficeTools regularly.
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