OfficeTools support shall include technical support for reported issues that are directly related to the OfficeTools product(s) purchased by Client. Abacus shall not be obligated to provide technical support or to cure issues regarding third-party applications, customizations, integrations with third-party applications, internet or local network connectivity, Client’s local infrastructure or workstations, or issues caused by Client’s users, agents, or other technology providers.
Support hours for AbacusLaw can be found here.
Client may also purchase Premium Support for OfficeTools, further details here.
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