How to Contact Support:
- Submit a ticket through the Customer Account Portal. How to Submit a Ticket Using the Customer Account Portal (Service Requests must be submitted via the Customer Account Portal to ensure accurate information is obtained)
- Use our chat feature located near the bottom-right of the page at https://support.abacusnext.com/
Contact support at (800) 726-3339 option 1, 1, 2 and 4.
- OfficeTools Online support can be reached by dialing 800-726-3339 option 1, 1, 1 and 5.
We offer a callback feature that will hold your place in line, preventing the need to actively wait on hold. We recommend leaving a cell phone number or direct line, as the system will not recognize extensions.
Note: Logging into the Customer Account Portal provides full-access to our knowledge base.
Hours of Operation:
OfficeTools by CARET Support
Monday - Friday 5am to 6pm (PST)
Saturday & Sunday 6am to 6pm (PST)
Excluding US Holidays: July 4th, Thanksgiving Day, Christmas Day, and New Years Day
Information on other CARET products and hours of operation can be found here.