Work Categories are any time-based work, or hourly services, that you charge for. They will be made available to you when creating new Time Entries and will show up on Invoices if a description is not provided.
In your Firm Settings under the 'Billing & Accounting' section, under 'Time Entry Categories' you will be able to find the existing 'Work Categories' available for use at your firm.
New Work Categories can be added by clicking the + sign, and filling out the required 'type of work' field and a default narrative if appropriate:
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