Do you have a shared Firm Calendar? Are other users on your account also syncing to the same Calendar? Only 1 user needs to sync their account with a shared Calendar. Depending on the user's Calendar you wish to use, just that person will need to establish the 2 way sync.
If you use a designated "Firm Calendar" our Support team can give you access to that account. Once your Log in as the "Firm Calendar" user, you can then establish the 2 way sync, which everyone will have access to.
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