Recurring Payments- What Happens when a Payment Fails

When a payment fails a email notification will be sent internally and to the client with details on why the payment failed for example; insufficient funds or old expiration date. The payment will not automatically retry. We allow the user to control when the payment should be processed by using the Retry feature. 

1. Billing > Payment > Recurring > View Recurring Payments

2. Go to Payment Overview> Hoover over the Failed payment, and select Retry.