Why is the File Chronology Blank in Amicus Attorney by CARET?

ISSUE:

When viewing File Chronology for any File in Amicus Attorney by CARET, the results may appear blank even though information should be listed.
 

SOLUTION:

Install and configure Amicus Attorney by CARET Reporting Services.

For setup instructions, see the Knowledge Base article Configuring Amicus Attorney by CARET Reporting Services.

If the Amicus Attorney by CARET Reporting Services are already set up allowing staff to generate the Advanced Reports in Amicus Attorney by CARET or the Billing Reports in Amicus Billing by CARET, and File Chronology shows up when logged into Amicus Attorney by CARET on the Server, please setup an exception for Port 80 in the server firewall, for both inbound and outbound and for TCP and UDP.