Error 6602: Client Comm Layer Timed Out Waiting for Receive Packet from the Advantage Database Server

This article only applies to the ADS version of AbacusLaw by CARET.

Advantage applications (such as AbacusLaw by CARET) will generally wait for a data packet to arrive from an Advantage Database Server for 15 seconds before assuming that the packet is lost and will timeout.

Packets can fail to reach the client application for a variety of reasons such as a slow network, network routing issues, corrupted or fragmented data packets, or firewalls.

Following are some possible solutions to correct this error.

1. Ensure there are no firewalls or network routing issues. All firewalls should have a UDP port exception for port 6262. Contact your IT or system administrator for assistance with verifying this, if needed.
   
   
   
   
2. Increase the client timeout in the ads.ini file, located at \Abacus\v23\Programs\ads.ini. This can be accomplished by adding MAX_TIMEOUTS=VALUE in the [SETTINGS] section of the file. Replace VALUE with a number larger than 30 (the default).
   
   
3. If USE_TCP_IP=1 is set in the [SETTINGS] section of the ads.ini, try removing it. When TCP is enabled, this error can indicate one of the following:
   • There is a problem connecting to the Advantage Database Server altogether. The error code would be 6097 or 6420 if communication was via UDP, as is the default.
   • Critical Data Server Error 6097 or 6420 on Launching AbacusLaw by CARET.
   • Communication over TCP is being restricted or blocked on the LAN.