Troubleshooting Amicus Anywhere Access Issues

Amicus Anywhere is an Internet based application which connects directly back to your Amicus Attorney by CARET server. The connection to Amicus Anywhere is dependent upon HTTP traffic allowed through your server. Amicus Anywhere identifies the internal users based upon the unique MAC address of the server. As such the server needs to be On for any remote Internet connection to be made.

Confirm the Amicus Anywhere column in present in User Management.

If the column isn't present, ensure Amicus Attorney by CARET is updated to Build 24.14.0.110 or higher.

If updated and still unable to see the column, contact CARET Client Services at 1-800-726-3339 or email support@getcaret.com.

Make sure the user with the access problem, has the check box enabled and that their email address is specified in their User profile.

In the User Management module in the lower left the firms license information appears which shows which components are licensed. This should show Amicus Anywhere* as part of the subscription.

If the Amicus Anywhere doesn't appear as a Licensed component, select Update License on the bottom right. A message appears stating either Your license is already up to date or that the license has been activated. Click OK to the message and restart Amicus Attorney by CARET, then confirm the Anywhere column is present.

Amicus Anywhere column is present but no staff can log into Amicus Anywhere

If the Anywhere column is present but no staff can access Amicus Anywhere from any web browser with Internet connectivity, one of the firms Amicus Attorney by CARET Administrators will need to reset the Server Address. This is a requirement after the server software has been moved from one server to another as the Amicus database still has a record of the old servers MAC address.
To Reset the Server Address first log into Amicus Attorney by CARET as an Amicus Administrator. Go to Office > Firm Settings > General – Notifications. Set the option to Use Amicus cloud-based service . Select Test Now.

Those staff designated as an Amicus Attorney by CARET Administrator, will receive an email from noreply@abacusnext.com.  If the email isn't received check your junk\spam folder. There is nothing needing to be done with the email received as it is only a confirmation of the notification functionality.

After confirming receipt of the Notification Test Email, go to Firm Settings > Maintenance - Utilities.

Locate the Reset Server Address and click the Reset button on the right.

The following wanting appears:

When the OK is selected this will trigger an email from noreply@abacusnext.com.

An email will be sent to the Amicus Attorney by CARET Administrators. One of the Administrators need to open the email and click the link to launch the feature that resets the servers MAC address. This must be done within 72 hours from when the email was sent otherwise the email is invalid. Clicking the link will launch the Amicus Anywhere login page (www.amicusanywhere.com). Do not attempt to login for at least 15 minutes to allow the update of the MAC address to complete. For those staff who have the Amicus Anywhere enabled they can test their login to confirm this works

For staff who had the invite sent but hadn't received it, an Amicus Administrator needs to deselect the Anywhere option from the Firm Settings, then re-select it to send a new invitation.

If you receive a message while logging in that your Anywhere account has been blocked or suspended please contact sales at 1-800-726-3339 or email support@getcaret.com.