When a payment shows as returned on your APX reports and notifications but still shows as valid in the software, please follow the steps below.
- To the active payment add a debit memo with the guide below.
How to Create and Apply Debit Memos
- If the client needs to be re-charged, re-charge them.
Please note: If the client was sent and paid through a PayNow link, you are unable to resend another PayNow and will need to send a retainer request instead.
Retainer Overview and Creation
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