How to Immediately Revoke an APC Users' Cloud Access in the Account Portal?

This tool will allow you to disable cloud users to prevent them from being able to log in to their account on APC servers.

Applies To

APC Clients with an active subscription and a valid login account to access the Customer Account Portal.

Requirements

• An active subscription in good standing.

• A valid login account to access the Customer Account Portal.

• Portal Manager or Account user role assigned to your account.

Steps

Click on the “USER MANAGEMENT” to view a list of cloud users for all servers that are provisioned to the client.

From here you have 4 easy options, they each have tooltips on hover. For disabling the user, you have the X button:

Using this feature, you can disable a user; however, you are not able to re-enable a user. So we have included a confirmation prompt:

In some cases, the “disable user” can take a few minutes to be reflected in your contacts list.

Re-enabling a user may require additional billing, so these requests must go through the CARET Client Services team. Please visit Client Services for the most up to date contact information.