When using the remote desktop (RDP) screen turns black right after login. The issue can affect workstations and servers, laptops or desktops and happens in Windows with most any version of the Windows server. The apparent cause is Screen Caching and accessing a system with different display resolution or RDP window sizes.
APC Clients logging into the Abacus Private Cloud environment.
APC users who are logging in via RDP on a Windows PC.
Cache – Delete & disable the RDP bitmap cache:
- Delete RDP Cache:
C:\Users\%UserName%\AppData\Local\Microsoft\Terminal Server Client\Cache
- Disable Persistent Bitmap Caching on the Experience tab
Task Manager – While logged in and stuck on the black screen of death
- Press CTRL + ALT + END or on laptops press CTRL + ALT + FN + END. This calls Task Manager and in most cases, you’ll immediately see the Desktop.
- If only Task Manager but no Desktop appears try running Explorer from Task Manager: File > New Task > Explorer.exe
Display Resolution – Connect at the same resolution as the remote host
- Click Show Options on main Remote Desktop screen
- Display tab > Display Configuration > adjust Display size (to the size of your remote host's display