APC Password Self-Service Set up

What do I need to do?

Enrollment is a one-time process where you enter your email address, answer security questions, and optionally set up Microsoft Authenticator on your mobile device in order to register for self-service password management. Enrollment is mandatory if you want to reset your password or unlock your accounts using APC Password Self-Service.

Enrollment

To begin the enrollment process, log in to the APC Password Self-Service user portal https://pwss.cloudsecure.com using your APC user credentials. After logging in, click Click here on the welcome banner to begin.

If you don’t know/don’t remember your APC username, you can view the username saved in your APC shortcut.

1. Right Click your APC shortcut and click Edit.
2. The Remote Desktop Window that opens will display your username in the User name field.

Security question and answers

First, you will be presented with enrolling your security questions and answers.

1. A set of security questions defined by your administrator will be displayed. You choose the questions using which you wish to be authenticated and provide appropriate answers.
2. Click Next when finished.

Email address

1. Enter your email ID.
2. Verify the entered email ID by entering the verification code sent to your mail.
3. Click Next when finished.

Microsoft Authenticator

Optionally, you can choose to enroll with the Microsoft Authenticator app. We recommend adding this additional authentication method in case your other verification methods are unavailable.

Prerequisite

Download the Microsoft Authenticator app on your mobile device from the Google Play Store or the Apple App Store.

Configuration steps:

1. Click Set up below Microsoft Authenticator. A QR code will be displayed.
2. Open the Microsoft Authenticator app and select Scan QR code.
3. Scan the displayed QR code. A one-time passcode is generated in the app.
4. Switch to the user portal and type the one-time-passcode in the Enter code field.
5. Click Verify Code.

Can't scan the code?

If your camera is unable to capture the QR code, you can manually add information for the Microsoft Authenticator app.

1. Open the Microsoft Authenticator app in your mobile device.
2. Select Add account → Other (Google, Facebook, etc.) > OR ENTER CODE MANUALLY. Enter the Account name (something to identify your account, for example, APC Password Self-Service) and type the Secret Key displayed. One-time passcode is generated.
3. Switch to the user portal and type the one-time passcode in the Enter code field.
4. Click Verify Code.

How do I reset my password?

APC Password Self-Service verifies your identity through your enrolled verification methods before you can perform a self-service password reset.

Make sure you have enrolled the verification methods configured for your account before you attempt to reset your passwords or unlock your accounts.

Steps involved:

1. Access the APC Password Self-Service user portal https://pwss.cloudsecure.com through a web browser.
2. Click Forgot your password?.
3. Enter your Username.
4. Select which verification method you would like to use to verify your identity, then click Continue.
5. Enter your new password and click Reset to finish.

How do I unlock my account?

APC Password Self-Service verifies your identity through your enrolled verification methods before you're able to unlock your account.

• Make sure you have enrolled the verification methods configured for your account before you attempt to reset your passwords or unlock your accounts.

Steps involved:

1. Access the APC Password Self-Service user portal https://pwss.cloudsecure.com through a web browser.
2. Click Account locked out?
3. Enter your Username.