Amicus Attorney by CARET - Support Options

Technical Support Options:

Our knowledgeable Support Staff are here to help find solutions to any technical problems you may have.

Submit a Ticket through the Abacus Portal

Abacus Client Portal

We will be able to help you faster if you submit a ticket beforehand and provide us with the following:

1. Your firm’s main ten digit phone number.
2. The Product version of Amicus Attorney by CARET you are using,
3. Your Amicus Server details (e.g., multicore processor and 8 GB RAM running Windows Server 2012).
4. Exact error message, if any. (Tip: Take a screenshot of the message.)
5. Steps you have taken to solve the problem.
6. Steps to recreate the problem.

When you email or submit a ticket, please be sure to be sitting in front of your computer with Amicus Attorney by CARET running, so we can assist you interactively.

Email Us!

Email support@abacusnext.com

Please provide us with as much information as you can, including the items set out above – that way we can get to a solution for you much faster.

Self Help

There are some great resources available for you to consult:

1. Consult the Amicus Attorney by CARET Knowledge Base
2. Watch one of the many short videos available on subjects that people frequently ask about.
3. Consult the Amicus Attorney by CARET User Guides.
4. If you have “How To” questions, check out the Training section of this website – there are many more resources there that can help.

Support hours: Monday – Friday, 9:00 am – 8:00 pm ET.