Customer Account Portal User Administration Help Page

Managing your Portal Users is made simple through the Customer Account Portal. Portal Users are authorized to communicate to AbacusNext for anything Account-Related including Technical Support. Additionally, Portal Users can be assigned Company Roles to allow for additional management of the Customer Account Portal. These functions include Reviewing Invoices, Managing Users and Submitting Support Tickets. To increase security for your Customer Account Portal all users are required to use Multi-Factor Authentication when accessing the site.

Please select the appropriate guide below based on the action you are trying to perform.

Customer Account Portal User Administration

• Adding a New Contact in the Customer Account Portal

• Update Existing Contact in the Customer Account Portal

• Update Your Password & Reset Multi-Factor Authentication

If you experience any issues following these guides or have any additional questions, please create a support ticket by logging into your Customer Account Portal