How to Add or Remove Cloud Users in the Customer Account Portal

Reference the following guide for instructions on how to submit a request to add or remove a user from your hosted cloud environment.

References

How to Submit a ticket using the Customer Account Portal

Steps

1. Login to the Customer Account Portal ( https://portal.abacusnext.com )

2. Go to your DASHBOARD and select CREATE from the SUPPORT TICKET tab

You are now in the CARET support section and will need to select "Submit a request" in the top right.

A. Choose your hosting solution (Abacus Private Cloud, Abacus Core Cloud or Cloudnine Realtime, if you are unsure of your hosting solution, please contact support or your assigned Sales Rep).

B. Select User Management

C. Select Add User or Remove User, depending on what you're looking to do. 

D. Provide any additional details or special instructions that may be related to your request here.

3. Complete all required fields that appear, certain selections may change the fields required to complete your request. 

When you're finished, ensure you have checked the I have read and understand to AbacusNext Terms & Conditions box and Submit your request at the bottom of the page; double-check the form for accuracy before submission to avoid any delays in completing your request. 

Upon submission, a support ticket will be generated under your name and a technician will be assigned to your request. You will be notified upon its completion.