You require a license before using Amicus Attorney by CARET, when logging in.

This article applies to instances of select staff members being unable to log into Amicus Attorney.

Issue

A select Firm Member is unable to login due to a license issue and receives the following message.

Solution

A firm member's license can be removed at any time by an Amicus Administrator. Changing the status of a firm members license is done by the Amicus Attorney by CARET Administrator, from the Office module Administration - User Management.

This requires sufficient licenses to exist before checking the Licensed box for the firm member with the issue.

To confirm the Total Purchased Firm Member Licenses and the number of Unused Firm Member Licenses:

1. Under the User Management look in the lower right. This indicates how many licenses the firm has purchased, as well as how many licenses are available to be applied.
   

2. If no licenses are available but the count should be enough for the number of current employees, look through the list of firm members for any staff member(s) listed who no longer require an Amicus license. Those users can have the Licensed box unchecked to free up available licenses for current staff. If there are no Unused Firm Member Licenses, please contact CARET Sales.