Amicus Attorney closing after attempting to Login

CAUSE: Due to a recent update of MS Office, to version 2512, and version 2601, staff may not be able to log into Amicus Attorney.

When logging into Amicus Attorney on a workstation, after selecting the Login button Amicus appears to start logging in then disappears from the screen.
      

SOLUTION: To address this issue a file within the Amicus application needs to be renamed. This will not affect any functionality in Amicus Attorney.

Open Windows Explore and go to C:\Amicus\Amicus Attorney Workstation.
      

Locate the file msvcp140.dll. Right click on the file and select Rename. Set new name as msvcp140-old.dll.

Log into Amicus Attorney and this should open as normal.

If assistance is required please contact the CARET Client Services at 1 (800) 726-3339.