How to Submit a Ticket Using the Customer Account Portal

Reference the following guide for instructions on how to submit a ticket using the Customer Account Portal. 

Steps

1. Log-in to portal.abacusnext.com and navigate to the submit a request page.

2. From the Dashboard, Click "Create" under Support Ticket near the mid-left of the page.

3. Click Submit a request on the top-right of the page

4. Complete the required form fields

   a. Let us know what your issue/request is about
   b. Select the product that you need support/assistance with

c. Select the type of assistance you need.*

*NOTE: Selecting I am having a problem or I would like to request Services will alter the required form options. Please ensure to complete all required fields before submitting. 

d. Fill in any additional comments, details or concerns here
e. Attach any *.PDF, Word or other documents relevant to the case here

5. Submit!