INTRODUCTION:
Welcome to Abacus Private Cloud (APC). The below links will show you the essential steps to get up and running quickly on your APC server.
APPLIES TO:
All users that wish to access their Abacus Private Cloud.
REQUIREMENTS:
- APC user credentials
- Must meet Abacus Private Cloud System Requirements
Connecting to Abacus Private Cloud:
Setting up Multi-factor Authentication (MFA) for APC and Office365 - Set up MFA to connect to your APC server.
Access Cloud Services using Portal pre-configured shortcut - Download your pre-configured APC server shortcut (RDP)
Remote Desktop Connection in Windows - Set up and Connect to APC
Configure APC Out of Country Access - If you are connecting outside of North America you will need to also need to configure Out of Country Access
Set up Outlook on your Mobile Device:
How to Setup Outlook on Android
Customer Account Portal
Customer Account Portal APC Self Service Tools Help Page - Allows portal managers to schedule server reboots, manage users, download APC pre-configured Remote Desktop, view system resources, etc.
Customer Account Portal Ticket Management Help Page - Allows all portal users to submit cases to support and to track the status of the request(s).
Customer Account Portal User Administration Help Page - Allows portal mangers to add and disable add new users, reset passwords, etc.
Customer Account Portal Billing and Invoices Help Page - Allows portal managers to update billing, access invoices, etc.
Contacting Support
Customer Account Portal Ticket Management Help Page - Submit a case to support
CARET Knowledge Base - Must be signed into the Customer Account Portal to access all support articles.
User Configuration for Software Hosted on APC
How to Add a New AbacusLaw by CARET User
How to Add a New User in Amicus Attorney by CARET
Comments
0 comments
Article is closed for comments.